Our Commitment to Your Satisfaction

At Landscaping Online Outlet, we understand that creating the perfect outdoor space requires quality materials and reliable service. Just as we’re committed to providing premium landscaping products, we’re equally dedicated to ensuring your complete satisfaction with every purchase.

If any product doesn’t meet your expectations, our straightforward returns and exchanges process makes it easy to get the right materials for your landscaping project.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to inspect your materials and ensure they meet your project requirements.

Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

  • Products must be in original, unopened packaging
  • All tags and labels must be intact
  • Items must be in resalable condition
  • Original receipt or order confirmation is required

⚠️ Non-Returnable Items

Due to the nature of certain landscaping materials, the following products cannot be returned or exchanged for health and safety reasons:

  • Bagged Mulch (opened bags)
  • Soil & Soil Amendments (opened bags)
  • Pine Needle & Mulch Dyes
  • Landscaping Rock (bulk materials)
  • Any products that have been installed, used, or altered

We recommend carefully reviewing product specifications before purchasing these items.

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
  2. Provide Information: Include your order number, product details, and reason for return
  3. Receive Authorization: We’ll send you a Return Merchandise Authorization (RMA) number
  4. Package Items: Securely package the items in their original packaging
  5. Ship Returns: Send the package to our address (provided with your RMA)
  6. Processing: Allow 3-5 business days for processing once we receive your return

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective products. For exchanges, we’ll cover the shipping costs for the replacement items.

Refund Information

Once your return is processed and approved, your refund will be issued to your original payment method:

  • Credit Card Refunds: 5-10 business days to appear on your statement
  • PayPal Refunds: 3-5 business days to process
  • Original Shipping Fees: Non-refundable unless return is due to our error

Please note that the refund processing time may vary depending on your financial institution.

Return & Exchange Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Landscaping Online Outlet Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
- Order Number: [Your Order Number]
- Order Date: [Order Date]
- Product(s) to Return: [Product Name(s)]
- Reason for Return/Exchange: [Please provide details]

Please provide instructions for returning the item(s) and any additional information needed.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number - Optional]

Need Assistance?

Our customer care team is here to help with any questions about returns or exchanges:

Email: [email protected]

Address: 2457 West Virginia Avenue, Greenfield Ctr., US 12833

We typically respond to all inquiries within 24-48 hours during business days.

Thank you for choosing Landscaping Online Outlet for your landscaping needs. We’re committed to helping you create beautiful outdoor spaces with confidence and peace of mind.