Our Commitment to Your Landscaping Success
At Landscaping Online Outlet, we understand that creating your perfect outdoor space requires not just quality materials, but also reliable delivery and satisfaction guarantees. Our dedicated team ensures your landscaping projects proceed smoothly from order to installation.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking notification once your order ships.
Shipping Methods & Timeframes
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Best For: Priority deliveries and time-sensitive projects
Free Shipping
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Availability: Orders of $50 or more
- Note: Not available to Asia and select remote regions
Shipping Regions
We ship worldwide, excluding Asia and certain remote regions. Please contact us if you’re unsure about delivery to your location.
Returns & Exchanges Policy
We stand behind the quality of our landscaping products. If any item doesn’t meet your expectations, we’re here to help.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order.
Return Conditions
- Products must be in original, unopened packaging
- All tags and labels must be intact
- Items must be in resalable condition
- Original receipt or order confirmation is required
⚠️ Non-Returnable Items
Due to the nature of landscaping materials, the following products cannot be returned for health and safety reasons:
- Bagged Mulch (opened bags)
- Soil & Soil Amendments (opened bags)
- Pine Needle & Mulch Dyes
- Landscaping Rock (bulk materials)
- Any products that have been installed, used, or altered
We recommend carefully reviewing product specifications before purchasing these items.
Return & Exchange Process
Follow these simple steps to initiate a return or exchange:
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order
- Provide Information: Include your order number, product details, and reason for return
- Receive Authorization: We’ll send you a Return Merchandise Authorization (RMA) number
- Package Items: Securely package the items in their original packaging
- Ship Returns: Send the package to our address (provided with your RMA)
- Processing: Allow 3-5 business days for processing once we receive your return
Refund Information
Once your return is processed and approved, your refund will be issued to your original payment method:
- Credit Card Refunds: 5-10 business days to appear on your statement
- PayPal Refunds: 3-5 business days to process
- Original Shipping Fees: Non-refundable unless return is due to our error
Please note that refund processing times may vary depending on your financial institution.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective products. For exchanges, we’ll cover the shipping costs for the replacement items.
Accepted Payment Methods
We accept the following payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Need Assistance?
Our customer care team is here to help with any questions about shipping, returns, or exchanges:
Email: [email protected]
Address: 2457 West Virginia Avenue, Greenfield Ctr., US 12833
Response Time: We typically respond to all inquiries within 24-48 hours during business days.
Thank you for choosing Landscaping Online Outlet for your landscaping needs. We’re committed to helping you create beautiful outdoor spaces with confidence and peace of mind.