Term and Conditions

Welcome to Landscaping Online Outlet. These Terms and Conditions govern your use of our website gardenmaterialsus.com and all purchases made through our platform. By accessing our website and making purchases, you agree to be bound by these terms.

We specialize in providing high-quality landscaping materials to help you create beautiful outdoor spaces. Our commitment to your landscaping success extends beyond just selling products – we’re here to support your projects from planning to completion.

2. User Obligations and Responsibilities

Account Registration

While not required for browsing, creating an account may be necessary for certain features. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Providing accurate and current information
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Website Usage

You agree to use our website for lawful purposes only and not to:

• Engage in any fraudulent activities
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Upload malicious content or viruses
• Use automated systems to extract data without permission

Age Requirement

You must be at least 18 years old to make purchases on our website or have parental consent if under 18.

3. Products and Services Description

Product Categories

We offer a comprehensive range of landscaping materials including:

• Bagged Materials: Mulch, Soil, Soil Amendments
• Edging Solutions: Edging Stones, Landscape Edging, Tree Rings
• Foundation Materials: Landscape Fabric, Landscape Stakes, Timbers
• Decorative Elements: Landscaping Rock, Decorative Moss
• Specialty Products: Pine Needle & Mulch Dyes

Product Information

We strive to provide accurate product descriptions, specifications, and images. However, please note:

• Colors may vary slightly due to monitor settings
• Product weights and dimensions are approximate
• Some products may have specific handling requirements
• Seasonal availability may affect certain items

Service Availability

Our services are available worldwide, excluding Asia and certain remote regions. We reserve the right to refuse service to any location at our discretion.

4. Order and Payment Terms

Order Process

Your order represents an offer to purchase our products. We reserve the right to:

• Accept or decline orders at our discretion
• Limit quantities purchased
• Cancel orders due to pricing errors or stock issues

Pricing and Taxes

• All prices are in US Dollars (USD)
• Prices are subject to change without notice
• Customers are responsible for any import duties, taxes, or customs fees
• Sales tax will be applied where required by law

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

Order Processing and Shipping

• Orders are processed within 1-2 business days after payment confirmation
• Shipping options and timeframes:
  • Standard Shipping ($12.95): DHL or FedEx, 10-15 business days after shipment
  • Free Shipping: EMS, 15-25 business days after shipment (orders of $50+)
• Shipping restrictions apply to Asia and select remote regions
• Delivery dates are estimates, not guarantees

5. Returns and Refunds

Return Policy

We accept returns and exchanges within 15 days from the date you receive your order, subject to the following conditions:

• Products must be in original, unopened packaging
• All tags and labels must be intact
• Items must be in resalable condition
• Original receipt or order confirmation is required

Non-Returnable Items

Due to health and safety considerations, the following cannot be returned:

• Bagged Mulch (opened bags)
• Soil & Soil Amendments (opened bags)
• Pine Needle & Mulch Dyes
• Landscaping Rock (bulk materials)
• Any products that have been installed, used, or altered

Return Process

1. Contact us at [email protected] within 15 days
2. Provide order number, product details, and reason for return
3. Receive Return Merchandise Authorization (RMA) number
4. Package items securely in original packaging
5. Ship to provided address with RMA clearly marked

Refund Information

• Refunds processed within 3-5 business days after return receipt
• Credit card refunds: 5-10 business days to appear on statement
• PayPal refunds: 3-5 business days to process
• Original shipping fees are non-refundable unless return is due to our error
• Return shipping costs are customer’s responsibility, except for our errors or defective products

6. Intellectual Property

Website Content

All content on gardenmaterialsus.com, including but not limited to:

• Text, graphics, logos, and images
• Product descriptions and specifications
• Website design and layout
• Photographs and illustrations

are the property of Landscaping Online Outlet and are protected by copyright and trademark laws.

Usage Restrictions

You may not:

• Copy, reproduce, or distribute website content without permission
• Use our trademarks or logos without written consent
• Create derivative works based on our content
• Use automated systems to monitor or copy website content

User-Generated Content

By submitting reviews, photos, or other content, you grant us a perpetual license to use this material for promotional and business purposes.

7. Limitation of Liability

Product Usage

Landscaping materials require proper handling and installation. We are not liable for:

• Improper installation or use of products
• Damage resulting from incorrect product selection
• Project outcomes based on customer design choices
• Local regulations or restrictions affecting product use

Website Operation

We strive to maintain continuous website availability but are not liable for:

• Temporary website unavailability
• Technical errors or interruptions
• Data loss or corruption
• Third-party service disruptions

Maximum Liability

Our maximum liability to you for any claim relating to our products or services shall not exceed the purchase price of the products in question.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Supply chain disruptions
• Labor disputes
• Transportation delays

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

Information Collection

We collect information necessary to process your orders and improve your shopping experience, including:

• Contact and shipping information
• Payment details (processed securely by payment providers)
• Order history and preferences
• Website usage data

9. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of the State of New York, without regard to its conflict of law principles.

Dispute Resolution

In the event of any dispute:

1. Contact our customer service team first to attempt resolution
2. If unresolved, we agree to attempt mediation before pursuing litigation
3. Any legal action must be filed in the state or federal courts located in New York

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We will notify users of material changes via email or website notice.

Your continued use of our website after changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

11. Contact Information

For questions about these Terms and Conditions, shipping, returns, or any other concerns, please contact our customer care team.

12. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.